Being new to both the team and the risk sector, I needed to swiftly grasp the product space, work with the team to transform concepts into functional software, and facilitate the company's transition.

Our product had disparate, confusing settings across devices and operating systems—8 endpoints total, some of which differed depending on permissions and features enabled.

This product was in the process of being rebuilt to modernize the architecture but lacked user-centered research or design to inform critical interactions, causing lots of pain points for users.